Reporting Specialist

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

Critical skills required

Excellent English Communication Skills (Verbal & Written);
Experience with Big Data reporting
Knowledge of performance evaluations and managing customer service metrics
Computer skills, MS Office package required
Advanced Microsoft Excel knowledge required - macro, Java, PowerBI knowledge constitutes a plus
Project Management or project participation experience
Ability to lead complex and ambiguous projects
Self-Motivated and directed
Ability to organize and prioritize project activities
Time driven approach with a sense of urgency
Strong written and verbal communication skills
Analytical and process analysis skills
Teamwork focused
Bachelor’s degree or equivalent work experience
Experience in any of the following: supply chain, product manufacturing, software/hardware engineering, Reporting
History of building strong partnerships with IT and other key stakeholders
SME expertise in supported business area – MPS (Managed Print Services) knowledge is considered a plus

Responsibilities

Deliver critical business reporting, under the coordination of different Project teams
Utilize different reporting platforms to create customize reports and ensure meeting the project requirements, as required by the project team
Implement new reporting solution in alignment with business needs
Deliver MPS KPI reports, according to the business needs
Acquire and maintain appropriate certifications
Track and communicate project results to all entire project community and stakeholders
Support integration of process improvements with reporting and data analysis
Provide and gain Subject Matter Expertise in the reporting field
Demonstrate the value of central common processes by driving tool based disciplined walkthroughs. Sell the standardization.
Monitoring key deliverables and provide visibility to clients and internal stakeholders via dashboards
Taking ownership and ensure completion of milestones without any extension or time delay
Preparing training material and reporting documentation for newly released solutions
Maintaining complete knowledge of all service tasks and programs
Updating oneself with changes in the process flow or in the company and/or floor policy on a regular basis

What’s in it for me?

Temporary remote work due to the pandemic and return to office after the situation improves;
Opportunity to work for one of the biggest brands in the world in a unique work environment;
Great career opportunity with a leading international outsourcing company;
Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);