Communication Expert

Deloitte Technology Delivery Center provides IT technology services to Deloitte Member Firm clients across Europe, the US, the Middle East and Africa. We are part of a strongly integrated global network of Deloitte Delivery Centers. Our methods, breadth and depth in capabilities, and experienced teams uniquely position us to deliver solutions, services and projects that traditionally would have been completed onshore.

We have expertise in multiple capabilities across Business Operations (Systems Delivery & Modernization, Cloud & Engineering, Operations Transformation), Customer & Marketing (Marketing & Commerce, Digital Customer, Digital Foundry & Operations), Enterprise Tech & Performance (SAP, ServiceNow, Anaplan), Human Capital (HR Transformation, Organizational Transformation), and Strategy, Analytics and M&A (Data Modernization & Analytics, AI Insights and Engagement).

As Communication becomes more complex and cross functional, we expect our Consultant to have a mix of different soft skills and experience:
- Good understanding of business transformation initiatives and project management principles
- Proven experience in corporate communication using different channels for different stakeholders
groups
- Working knowledge of MS Office; photo and video-editing software is an asset
- Effective facilitation and communication skills
- Good stakeholder management skills
- Outstanding organizational and planning abilities
- Proficient command of English

Support Communication
- Create operative project communication and support work streams (e.g. overview slides; branding
& consistency review).
- Update and adapt communication material (PowerPoint, interactive PDFs, Video content)
- Document, forward and maintain Q&As (e.g. in workshops, inbox)
- Creating client templates for specific newsletters
- Create videos/screencasts
- Prepare SharePoint site updates
- Assist in communication of strategies or messages from senior leadership

Support Change Management
- Update Stakeholder Analysis and support administrative preparation (e.g. stakeholder tracking,
planning, etc.)
- Support stakeholder onboarding and ongoing engagement (e.g. leadership engagement sessions and
plan)
- Support event management
- Conduct data collection and analysis (e.g. Pulse Checks)
- Support Change Readiness & Adoption Assessment and data analysis (e.g. data collection,
consolidation and data preparation)

Support Training and Community Management
- Prepare user guideline (e.g. for community platform)
- Create platform content, execute updates & maintenance (e.g. community platform, etc.)
- Support virtual web meetings and training sessions

Expected usage of specific tools: client branding guidelines, WebEx Training Center (virtual sessions),
Microsoft SharePoint & Office365 Tools