Automation Support Specialist

Angajator: AECOM
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Cluj Napoca
  • Iasi
  • Actualizat la: 25.05.2022
    Scurta descriere a companiei


    Nice to have:
    • Basic understanding of ServiceNow
    • Exposure to Windows server / Desktop maintenance and troubleshooting
    • Continuous development and integration with git
    • Good understanding of SDLC process. Working in Agile SCRUM is a plus
    • Working experience in a support environment
    Attributes :
    • Ability to work effectively with IT and Business users and stakeholders
    • Fluent written and spoken English is mandatory
    • Communicates effectively (written and verbal) with team and customers
    • Good Production issues-solving skills
    • Proactive and self-motivated
    • Curious and willing to learn new technologies
    • Strong independent worker and team contributor
    • Communication skills with the ability to present technical details clearly
    • Ability to handle customer support escalations
    Systems :
    • UiPath (Studio, Robot, Orchestrator, Insights)
    • SQL, Oracle databases
    • SNOW
    • Legacy systems
    • Web-based applications
    • Desktop applications
    • Microsoft Office Suite
    • Amazon Web Services (AWS)
    Minimum Requirements
    • Minimum 2 years’ experience in programming .NET (C#, C++, VB or Java)
    • 1-2 years of experience in development and/or support of RPA technology (UiPath is a distinct advantage)


    Here, you will have freedom to grow in a world of opportunity.
    Daily activities include, but are not limited to:
    • Monitor automated processes to ensure successful execution as per defined schedules
    • Monitor Termination / Failure of robots, take corrective actions (minor enhancements & fixes) & providing timely responses
    • Meet SLA requirements and the internal procedural workflow, manage tickets;
    • Raise incidents for abnormal Termination / Failure of different applications which the robot interacts with & follow up till closure
    • Support existing robots’ servers, Orchestrator, Insights, Process Mining whenever necessary
    • Raise platform related issues to UiPath vendor and manages issues resolution
    • Restart robot based on the Handbook / Manual
    • Triage or escalate alerts from robots, Orchestrator or Insights
    • Manage multiple robots and increase the availability for effective utilization of robots
    • Periodic health check of automation resources (license availability, updates, patches, restart actions)
    • Incident/outage/change management
    • Report Weekly metrics and analysis using UiPath Insights and conduct periodic customer satisfaction reviews and meetings.
    • Coordinate with respective business teams to get the robot working to their expectation and respond to alerts, escalations and stakeholder communication;
    • Coordinate with Network, security and other technology teams as required