Automation Support Specialist

Nice to have:
• Basic understanding of ServiceNow
• Exposure to Windows server / Desktop maintenance and troubleshooting
• Continuous development and integration with git
• Good understanding of SDLC process. Working in Agile SCRUM is a plus
• Working experience in a support environment
Attributes :
• Ability to work effectively with IT and Business users and stakeholders
• Fluent written and spoken English is mandatory
• Communicates effectively (written and verbal) with team and customers
• Good Production issues-solving skills
• Proactive and self-motivated
• Curious and willing to learn new technologies
• Strong independent worker and team contributor
• Communication skills with the ability to present technical details clearly
• Ability to handle customer support escalations
Systems :
• UiPath (Studio, Robot, Orchestrator, Insights)
• SQL, Oracle databases
• SNOW
• Legacy systems
• Web-based applications
• Desktop applications
• Microsoft Office Suite
• Amazon Web Services (AWS)
Minimum Requirements
• Minimum 2 years’ experience in programming .NET (C#, C++, VB or Java)
• 1-2 years of experience in development and/or support of RPA technology (UiPath is a distinct advantage)

Here, you will have freedom to grow in a world of opportunity.
Daily activities include, but are not limited to:
• Monitor automated processes to ensure successful execution as per defined schedules
• Monitor Termination / Failure of robots, take corrective actions (minor enhancements & fixes) & providing timely responses
• Meet SLA requirements and the internal procedural workflow, manage tickets;
• Raise incidents for abnormal Termination / Failure of different applications which the robot interacts with & follow up till closure
• Support existing robots’ servers, Orchestrator, Insights, Process Mining whenever necessary
• Raise platform related issues to UiPath vendor and manages issues resolution
• Restart robot based on the Handbook / Manual
• Triage or escalate alerts from robots, Orchestrator or Insights
• Manage multiple robots and increase the availability for effective utilization of robots
• Periodic health check of automation resources (license availability, updates, patches, restart actions)
• Incident/outage/change management
• Report Weekly metrics and analysis using UiPath Insights and conduct periodic customer satisfaction reviews and meetings.
• Coordinate with respective business teams to get the robot working to their expectation and respond to alerts, escalations and stakeholder communication;
• Coordinate with Network, security and other technology teams as required