Customer Service with French - INTERNSHIP - Hybrid

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Employer: Tech Mahindra
Domain:
  • Customer Support - Client Service
  • Internship
  • Job type: internship
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 26.06.2022
    Short company description

    Delivering meaningful connected experiences through employee & customer focused solutions

    We as an organization believe in connected world and connected experiences.

    We believe in the fact that though the business has gone digital in nature but still it is the human i.e. our employees who are the core of every solution and be the growth engine for our business.

    We are the Business Process arm of Tech Mahindra which is a 5.1 billion USD organization with 121,000+ professionals across 90 countries helping 1007 global customers. Tech Mahindra is one of the fastest growing brands and amongst the top 15 IT service providers globally.

    Requirements

    Would be great if:

    - Sales skill and experience in customer support/ customer relationship and customer service is a great fit
    - Good grasp and understanding of customer engagement
    - Great know-how in verbal and written communication regarding the French language (English is an advantage)
    - Has a good grasp of language and can handle multiple subjects and detailed conversation in respect to customer service effectively and appropriately in demanding situations
    - Computer literate with a minimum typing skill of 30 wpm with 90% accuracy
    - Excellent multitasking skills and has the ability to swap to chat & social media support and various systems when needed
    - Ability to express clearly and in a spontaneous manner
    - Excellent comprehension skills
    - Strong problem resolution skills
    - Ability to function and adapt in a rapidly changing and evolving work environment
    - Ability to work independently
    - Excellent problem-solving skills with good interpersonal relationship-building skills.
    - Ability to handle and deescalate irate customers
    - Would be amazing if you would have experience in the following:
    Live Chat and Social Media Support, like Facebook Messenger, Instagram, Youtube, Twitter, LinkedIn, Snapchat
    - Customer service LOBs, majorly fashion categories
    - Knowhow of Payment Gateway like VISA, MasterCard, PayPal, American Express, etc

    Responsibilities

    - Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
    - Delivering fast and efficient service assisting customers with their immediate needs
    - Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
    - Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
    - Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
    - Adhering to the company and customer procedures, policies, confidentiality guidance, and data protection legislation
    - Work independently and within a team to maximize team potential
    - Communicate well with internal and external contacts
    - Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
    - To ensure that breaks are pre-approved by SME, Team Leader or Manager
    - Promptly escalate unresolved cases to the resolution support team
    - Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
    - To maintain a high degree of customer service for all support queries and adhere to all service management principles
    - Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI

    Other info

    Benefits:

    Outstanding Recruitment Process and Support offered all the way;

    Motivating & competitive salary based on your skills & know-how;

    If you have a financial problem that you want to resolve fast, we got your back by providing salary in advance;

    We are constantly thinking about how to support you in saving more money, so we are offering discounts to all our partners which are over +600;

    If you are looking for an international career, now you have the chance to join a TOP 50 IT company also mentioned in Forbes. What is more amazing is that we offer a stable and permanent job, and growth opportunities are always present! Our philosophy is to support, listen, help and train our colleagues to deliver the best results and to keep a positive climate, fresh energy, and the possibility to leave your mark in a global company;

    If you are like us, and you feel good when you help others in need, then you have the amazing opportunity to join our community where we are fighting to make the world a better place by offering Corporate Social Responsibility campaigns;

    You will also have the opportunity to sharpen your language skillsets with our multicultural environment;

    We also have an E-Learning Platform where you have the chance to develop further your skills and keep being amazing;

    We are a company that cares about the employees' satisfaction and boosts them by offering an annual bonus payment;

    Your health has the highest importance to us, and we are proud to say that we offer probably one of the best and Top Tier medical packages from Romania, with the area of coverage also outside the borders and with open doors to all Hospitals and Private Clinics worldwide (excluding SUA) up to EUR per annum maximum claim;
    (as examples: we have you covered with Health Care checks/ Dental care/ Vision care/ Prescription medicines/ Pre-existing Chronic Illnesses/ Maternity Expenses/ Personal Accident/ Loss of personal effects – as a result of Mugging/ Loss of international driving license/ Loss of baggage/ Delay of baggage/ Trip delay/ Trip interruption/ Emergency hotel accommodation/ Hijacking/ Ambulance transportation and so on)

    We talked about the body and soul, and of course, we are talking about the mind as well, we don’t want you to burn out, so we are supporting you by offering a vacation bonus if you take at least 10 consecutive days, because we are really thinking of you and how much quality time is important to us all as relaxation and health;

    Together we are making a difference, that’s why you will have constant support and counseling all the way up!

    We do love our happy moments so in order to celebrate with you, we are offering you a bonus for the birth of your child.

    We are here for you and got your back even in a tragic event or unforseen situation by offering a bonus payment;

    Meal vouchers with the value of 20 RON per voucher for food or groceries;

    We do support you in having a balanced life and to boost up your immunity (especially in this period of time) by offering a reimbursement for Sports subscription;

    At Tech M. we are all bonded together and appreciate one and another, and we want to show our appreciation and joyfulness together with you on Children’s day by offering Gift Tickets; and of course, for Woman’s day as well, because they are making our lives more colorful;

    By ranking together and growing into something beautiful, we offer the possibility of personal time off based seniority;

    Hang on, we are almost close at the bottom, we want you to have fun at work, so we are offering our relaxing room to your disposal, we have it all, from PlayStation to Ping-Pong, Cards, Darts, Pool Game, Books and Puzzle;

    If you think like us, that together we are stronger, and can imagine yourself playing pool, darts, competing at FIFA on the PS5, or playing other games with your friend/s, that is even better. We offer a recommendation bonus of 500 EUR;

    The most important of all is that we have super hyped colleagues and a great working atmosphere with a lot of positive energy, and this is our game changer, because we truly value you the most;

    When you drink your coffee or favorite beverage, you can enjoy the amazing view of the city from the rooftop from Vox Technology Park;

    Regarding the schedule, we do offer an Epic Super Hybrid and customized working schedule depending on the service window received from the client;

    Age is just a number, please don’t be afraid to apply! We are here for you always! Give us a call and someone awesome from our Recruitment Dep. will contact you and discuss about the positions we have open at the moment, future opportunities, or about the local are at one phone call away from potentially changing your life by boosting your career!