Campaign & Care Customer Contact Center (CCC) Manager

Do you have a strong interest in owned channels, lead generation sources and Customer Journeys? We are looking for a highly motivated person with a customer centric approach who will be at the forefront of developing an omni-channel communication approach to join our team! 

What do you need?

• Minimum 4 years’ experience in Marketing positions and / or passionate about Customer Experience management;
• Demonstrable expertise in Customer Experience Management, Customer Journeys and Lead & Care marketing, digital touchpoints optimization techniques, preferably at both strategic and operational level;
• Proven experience of using and interpretation of data to drive your decision making, create plans and affect change;
• A solid understanding of inbound & outbound marketing and CRM platforms, especially Salesforce;
• Working with board level management;
• Experience of successfully managing external agencies and suppliers;
• Proven ability to drive a portfolio of priorities and programs with keen eye to prioritization and business impact;
• Strong project management skills; record in developing international marketing strategies (across-markets) – best practices;
• Highly developed organizational skills and attention to detail; Excellent (verbal and written) communication and interpersonal skills;
• Strong interpersonal skills firmness and conviction, diplomacy and constructive attitude;
• Demonstrated ability to work productively and maintain effective relationship in multidisciplinary and multicultural teams; Outcome-focused, and proactive about identifying new opportunities;
• Experience to work with remote teams also;
• Customer orientation - Self-motivated yet customer-focused;
• Marketing Automation knowledge;
• Competency in using Marketing Analytics Tools. University / Bachelor’s Degree in Technical Universities, Marketing, Advertising, PR, Communications or related areas;
• English advanced;
• B Category driving license;