HR Helpdesk with German

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

Requirements:

• Minimum of high school degree
• Proficiency in English + German
• 1-2 years contact center experience would be preferred
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Proficient in computer usage and Basic knowledge on MS Office (MS-Excel, MS-Word etc)

Responsibilities:

• Respond to customer queries through calls & emails
• Maintain tickets/ cases (logs) for each conversation. Ensure proper documentation & follow-up
• Ensure timely and accurate service delivery & adherence to agreed performance levels (SLA's, customer satisfaction etc)
• Stay up to date on client and process updates
• Adhere to customer service routines & attendance policies
• Provide excellent employee support through calls & emails


Perks of working with us:

• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
• Great career opportunity with a leading international outsourcing company
• Opportunity of personal development in a multinational working environment
• Competitive salary with attractive set of social benefits
• Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
• Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
• Personal and professional development through a variety of training programs (hard/soft skills)

About us:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.