SAP Logistics Primary Support (level 1)

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Employer: leoHR
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.03.2022
    Short company description

    leoHR furnizeaza servicii de selectie si recrutare specializata, livreaza servicii si strategii in zona de retentie prin serviciul star – Stay Interview: stayIN, servicii de consultanta in managementul resurselor umane, precum si servicii de formare profesionala / training.

    Requirements

    - Minimum 3 years of IT experience with 2 years as SAP support analyst / consultant
    - Bachelor's Degree in Engineering/ Computer Science/Information Technology or equivalent
    - Fluent in English, it is mandatory
    - French language skills – nice to have;
    - ITIL level I certification – nice to have;
    - Strong experience in incident and problem-solving management
    - Good knowledge of SAP logistic modules (SD, MM, WM, PP)
    - Experience in writing user guides, knowledge base entries
    - The presence of mind to respect the limits of discretion and escalate important/urgent issues to management where appropriate
    - Utterly trustworthy, honest and reliable

    Responsibilities

    The SAP logistic support is in charge of acknowledging incident / service request for the SAP logistic modules, analyzing and solving the issues in accordance within the SLAs.

    Main Tasks:
    - To provide 1st Level support on SAP Logistic modules MM, WM, SD, PP.
    - In particular she/he will
    • Acknowledge and classify the incoming incidents in the helpdesk system respecting the defined SLAs;
    • Support the business in the use of SAP system, in the respect of the established SAP Core Model procedures and best practices (‘How-to’ requests)
    • Provide the users with existing user-guides and/or create new user guides and documentation where necessary;
    • Support the business with exceptional updates of data in the SAP system when necessary or other service requests;
    • Address Incidents (bugs) or Requests for Change (system evolutions) to the 2nd and 3rd level of support
    • Ensure that the resolution of the service requests is well documented in order to contribute to the IT Support knowledge base
    • Contribute to the proactive identification of business needs for system evolution and enhancement.
    - She/he will also be responsible for the 1st level of support for other applications or interfaces, in the logistic domain, and strictly related to SAP, in collaboration with external partners.