Lead Customer Experience Specialist with German

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Join a team recognized for leadership, innovation and diversity
The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Lead Customer Experience Specialist with German in our Performance Material & Technologies (PMT) department in Bucharest.

Work as part of a successful Order Management Team (OMT) team responsible for delivering all aspects of Order Management administration. Comply with business processes and controls to deliver ‘best in class’ customer service and order management fulfilment.

Qualifications:

- Completed University Degree
- Fluent English and German language
- Preferred minimum of 2 years’ experience in a Customer Services environment
- Eager to learn and work in a changing and fast- growing environment
- Customer and action oriented
- Self-motivated with good communication skills
- Strong team player with positive outlook
- Proven organizational and self-motivation abilities
- Knowledge of ERP – SAP, SFDC would represent an advantage but not a requirement

Lead Customer Experience Specialist with German Responsibilities:

- Proactive engagement in projects and process transitions within the Order Management department
- Order processing by using Honeywell tools: SAP, SFDC, by adhering to and observing procedures, policies and organizational systems
- Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment
- Responsible for creating / extending materials in SAP operating system
- Follow-up on approvals for customer creation/extension/ amendment
- Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts)
- Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so
- Responsible for solving issues related to wrong delivery, delays, rejected product returns
- Creation of goods receipt using specific SAP transactions; Responsible for preparing the necessary documents to deliver the goods to the final customer
- Tracking the delivery dates requested by customers, in close connection with the purchasing department

We Offer

- A culture that fosters inclusion, diversity and innovation
- Market specific training and ongoing personal development
- Career growth opportunities
- Experienced leaders to support your professional development
- International work environment
- Medical plan provided by Omniasig
- Meal allowance
- Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others


If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information
JOB ID: HRD147729