Customer Service Representative

Employer: Ascensos Contact Centre
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 08.12.2021
    Short company description

    Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels.

    Requirements

    We’re looking for client-oriented candidates who are native or near-native English speakers (B2, C1 or C2 level) to join our Elite Customer Support team for our newest project!

    Our client is the world’s largest American diversified company. It is one of the Fortune 500 companies, and among the largest of its kind on the list.
    The company manufactures and markets renowned brands of home appliances, for kitchen and self care, but also garden care and pet care products.

    Your role entails offering top customer experience and service for order, billing and payment processes
    You’ll have exceptional knowledge of the brand and , quick thinking and top communication skills will be critical to your success.
    At Ascensos you have the opportunity to become part of a growing, sprowling company, filled with opportunities for you to take advantage of: training programs, internal recruitment for middle management and administrative departments

    This job is for you if you have:

    Graduated High School or University
    Native level/fluency in English or at least B2 both verbal and written.
    Experience in BPO/call center environment-at least 6 months (All channels – voice, email, chat)
    Positive attitude
    Experience working with various IT Systems
    Advanced level of MSOffice, Internet browser
    Multitasking and comfortable using multiple platforms
    Ability to learn in a fast-paced environment
    Excellent Communication and customer focus (both verbal and written).
    Great team spirit but the ability to also be independent, like every superhero should.
    Problem solving, investigative and multi-tasking skills with highest attention to detail.

    Responsibilities

    Job description

    Solving cliеnt's rеquеsts via inbound & outbound calls, e-mails and outbound calls
    Providing solutions rеgаrding order & dеlivеry, billing &payment, warranty issues
    Ensuring аll communicаtion is hаndled professionаlly аnd promptly
    Demonstrating strong product knowledge to еnsurе all customers queries are answered
    Building rapport with customers and providing exceptional service

    Work schedule Monday-Sunday 10:00-19:00; with the possibility to include other shifts in the future
    PLEASE NOTE : The first 6 weeks are at the office (near Piata Muncii), after which our jobs are a mix between work at the office and work at home, by rotation within the team

    What We offer:

    Lots of growth possibilities (more than 90% of advancement & promotions come from internal resources).
    Attractive salary
    Other benefits:
    -meal tickets after probation period
    -medical subscription after 6 months
    - extra vacation day for your birthday and duvet day;
    -Vacation days which progress with your seniority
    Stable job, as we are a growing company in spite of the pandemics
    Modern office located in an easy-to-reach area with relaxation spaces dedicated to employees