Client Services Analyst

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Employer: Evolve today
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 04.11.2021
    Short company description

    At Evolve today we offer complex Human Resources services, from business consulting to headhunting and recruitment. We have extensive experience in finding talented professionals, for a variety of industries, especially in the IT sector.
    We started with a dream: to create a Human Resources company with a strong, unique profile on the market, deeply shaped by our core values: commitment to performance, professionalism, a balanced approach and deep satisfaction for our clients.
    From that moment, we nurtured special relationships and we continuously evolved, being flexible, but staying true to our values. We aim higher and higher and we invite you to EVOLVE with us!

    Requirements

    For our business partner, a global brokerage and financial software company based in Norway, we are looking for a Client Services Analyst, to join their team in Bucharest.

    You will be part of a larger back office team, working closely with the clients' representatives.

    Responsibilities:

    Monitoring the trading & settlement activity of the clients on a day to day basis by proper usage of the company's software;
    Processing issuance of confirmations to the clients, checking incoming confirmations, following the trading activity;
    Manual amendments as requested by clients on various trades, reports, or settlement channels;
    Tracking and ensuring efficient settlement of DVP transactions;
    Assist with the opening of new trading accounts, following compliance rules and various brokers’ forms and procedures;
    Handling the monthly accounting process of commissions with clients and company partners
    Successfully resolving the day to day requests as they come in from clients;
    Working with clients and custody companies in solving the trades’ settlement and other queries;
    Reconciling accounts activity reports, margin reports, and trade settlement reports;
    Processing payments, off-market trades, confirmations, and bookings to the client’s accounts;
    Daily checking and booking dividends to client accounts and dealing with various other corporate events such as stock splits, tender offers, subscriptions, and so on;
    Maintaining good contact with other internal departments, providing various information and support in case of need.

    Responsibilities

    Skills we are interested in:

    Very good English knowledge - verbal and written;
    Client service minded;
    Knowledge of the financial markets and financial instruments (bonds, derivatives, stocks);
    Knowledge of settlements is considered a plus;
    Numeracy skills;
    High level of accuracy; attention to detail;
    Proactive team player;
    Ability to work under pressure;
    Methodical and thorough individual;
    Very good PC skills (Office, XLS, Word).