Order to Cash with German

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

We are looking for a candidate with:

1-3 years work experince in customer interaction
Excellent time management
Problems identification and strategic thinking
Solution oriented
Strong communication skills

Bachelor degree or in course of obtaining
Fluency in English and German

Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
Contributes to efforts to optimize current processes, often collaborating with other groups within the company to improve day-to-day activities.