HelpDesk Officer

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Employer: Next Logic
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
    • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Iasi
    • Updated at: 02.05.2022
    Remote work: On-site
    Short company description

    Requirements

    - Excellent English writing and speaking skills.
    - Tenacity and passion for technology.
    - Thorough and detail-oriented.
    - Energetic, self-starter with strong work ethic.

    Nice to have:

    - Advanced skills in computer usability and office suite.

    Responsibilities

    - Provide an excellent customer experience through high quality communication and interactions
    - Creatively assist customers. Use a variety of channels (email / chat / etc.) to respond to and resolve customer issues
    - Identify and analyze issues, patterns and usability obstacles
    - Effectively articulate complex information to customers of all technical levels
    - Maintain help desk information to reduce support inquiries
    - Assist in provisioning of new customers being handed over from sales

    Other info

    Benefits:
    - Training sessions
    - Competitive environment and young team
    - Attractive salary

    Working hours: 2 weeks -11:30 PM-7:30 AM (night shift) and the following 2 weeks 08:30 AM - 05:00 PM (day shift)

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