Digital Customer Support

Humangest Romania este parte a grupului SGB Humangest Holding, grup cu capital integral italian, specializat in consultanta in domeniul resurselor umane. Obiectivul nostru este sa oferim partenerilor, candidatii potriviti nevoilor lor, precum si idei inovatoare pentru problemele ce pot aparea in domeniul resurselor umane. Humangest Group iti ofera solutii in gasirea unui loc de munca, atat in cadrul echipei noastre, cat si in cadrul companiilor client.

- Great communication skills;
- A minimum of 2 years’ experience in Customer Support;
- Experience in supporting websites/digital tools
- Ability to develop and implement effective communication plans for internal/external customers
- Proficient in English.

- Supporting customers with online issues;
- Take ownership of issues and co-ordinate resolution across multiple teams.
- Identify non-support issues and ensure the case gets passed onto relevant team/process.
- Setup and change customer profiles to ensure correct access to tools is provided.