Customer support English order support-4 month contract

Employer: Ascensos Contact Centre
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.10.2021
    Short company description

    Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels.

    Requirements

    We’re looking for client-oriented candidates who are native or near-native ENGLISH speakers (C1 or C2 level) to join our Elite Customer Support team for our newest project!

    You’ll be working on an unparalleled opportunity within thе project for one of thе coolest world-established fashion company!
    Work hard, have fun, no drama😊!

    If you have a passion for fashion, are great with people and want to gain experience with a great brand this could be thе role for you.

    Your colleagues are part of a great dynamic team with remarkable client service skills, by providing customers with exceptional product knowledge, efficient service and a friendly attitude.
    There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of thе elites that make #theAteam thе best!

    This job is for you if you have:

    Experience in customer support or BPO environment
    Experience in front office communication channels (calls, e-mails and chats)
    Advanced level of English, both spoken and written
    Positive attitude & excited to discover new CX approaches;
    Strong interpersonal and communication skills
    Excellent customer focus (both verbal and written).
    Great team spirit but thе ability to also be independent, like every superhero should.
    Problem solving oriented, desire to investigative and multi-tasking skills with highest attention to detail.
    Ability to work under pressure
    Ability to work in fast-paced environments
    Be flexible and adaptable to new situations


    Responsibilities

    Solving client's requests via e-mail/chat/social media in a very friendly way
    Providing solutions regarding after-sales, order and delivery issues
    Ensuring all communication is handled professionally and promptly but with a human touch
    Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand
    Building a special connection with customers and providing exceptional service
    The work schedule is Monday-Sunday 08:00-17:00 ; 15:00-00:00

    PLEASE NOTE : The first 5 weeks of activity are at the office and afterwards, work from home with the availability to return at the office in the future
    What we offer
    • Ability to develop your knowledge- internal Learning and Development Platform
    • Career growth- for lots of job opportunities we select team members who have demonstrated excellent skills and work ethic
    • Engaging atmosphere- we continue to have an engaging online community with diverse and fun competitions and channels
    • Attractive salary package

    About our company
    Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels. Whether it be by telephone, email, live chat or social media, we take pride in delivering a seamless and personalised customer experience each time we talk to our clients’ customers. And we deliver great customer service. The sort that makes people talk about a brand. That turns indifference into delight. And customers into advocates. Ascensos is built on our belief that not all contact centres need be the same. We are owner managed, quality focused and agile, offering our clients a clear unfair advantage. We adopt leading edge contact centre technology to ensure first-class security. And we’re proactive when it comes to creating innovative value-added solutions for our clients. Mission: For us it’s all about loving what you do. Delivering with a ‘personal touch’ is truly important to us.