Reprezentant servicii clienti (remote)

Angajator: EUROANSWER
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • Relatii Publice
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Galati
  • Actualizat la: 22.09.2021
    Scurta descriere a companiei

    Euroanswer is an independent player in BPO with a client-focused mindset. With us, our clients experience the best of both worlds: Western standards meet Eastern mindset to forge a European company, multicultural and cosmopolitan in its DNA, highly technology skilled and wired to make performance across the globe.

    Cerinte

    Candidatul ideal

    Abilitati de comunicare verbala si scrisa;
    Capacitate de ascultare si orientare catre client;
    Atentie la detalii si acuratete in realizarea sarcinilor zilnice;
    Atitudine pozitiva si capacitate de lucru in echipa.

    Responsabilitati

    Descrierea jobului

    Identifica nevoile clientilor, cerceteaza fiecare situatie si ofera solutii clientului, raspunzand intr-un mod eficient solicitarilor primite prin intermediul mijloacelor de comunicare cu centrul de relatii cu clientii.
    Gestioneaza interactiunile cu clientii primite telefonic sau pe alte canale de comunicare (email, chat, platforma de ticketing etc.).
    Monitorizeaza anumite aplicatii urmarind obiectivele stabilite la nivel de echipa si individual.

    Alte informatii

    Descrierea companiei

    EUROANSWER is an outsourcing call centre and has been on the Romanian BPO market since 2004. Now we operate in Bucharest /Galati in Romania; Cernivtsi, Ukraine and in Skopje, Macedonia. Our agents speak more than 25 languages altogether and we are proud to have well-known international companies as our clients. We are flexible, trustful and motivated professionals who believe that people are the key to build a great business!