Customer Support Team Lead

Talent Stream is looking to join forces and place candidates who:
- Have minimum three (3) years worth of experience
- Throughout their career, have achieved excellent results they are proud of
- Are looking for the right organization where they can make a long-lasting, positive contribution

Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.

• Bachelor's degree or above
• 3 years of relevant experience
• Very good knowledge of customer support principles and processes
• Good people management skills
• Excellent communication skills with a strong customer focus
• Result oriented
• With a keen eye for details and analytical mind
• Ability to work with minimal supervision

• People management: team coordination, team meetings, ongoing feedback, training coordination
• Operational management: work balancing, first point of contact, new processes / tools implementation and development
• Contribute to the planning, coordination, evaluation and reporting of specific department projects or activities
• Follow the activity of the staff daily, make sure that direct subordinates meet all their objectives and respect the established quality standards
• Evaluate and report on the achievement of objectives and on the results of the team, take measures to eliminate deviations from established standards that could have a negative impact
• Act as the first instance of reporting in the hierarchy of the department and solve problems reported by subordinates, according to the company's policy, in order to prevent their recurrence
• Contribute to the improvement of existing processes taking into account the perspective of external customers
• Actively participate in interdepartmental meetings and supports the point of view of the department and the achievement of internal objectives