INCIDENT MANAGEMENT OFFICER WITH HUNGARIAN

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

― You are fluent in Hungarian & English;
― You are familiar with MS Word, MS Excel, MS Outlook;
― You are not experienced in the job field, but you want to develop your skills together with our
professionals;
― You are a team player with good communication skills and you are able to work independently
― You are self-motivated, with a positive attitude and approach;
― You are able to solve urgent matters and work under pressure;
― You are responsible in a work environment.

― Respond to the technical incidents reported by the business customers through a system of
ticketing;
― Investigate, diagnose and assign the incidents to the right engineer;
― Follow the incident life cycle – logging the incident with proper priority and ensuring that the
the issue is resolved in a timely manner;
― Act as a point of contact for customer requests and coordinate internally within multiple
departments;
― Intervenes if the customer is unhappy with the troubleshooting process;
― Participate in calls with the technical account managers to discuss the incidents and align on a
strategy to improve customer experience and follow on actions in calls with customers;
― Create weekly, monthly, quarterly reports with the incidents opened/resolved;

Only eligible candidates will be contacted. Thank you for your interest!