INCIDENT MANAGEMENT OFFICER WITH HUNGARIAN

Angajator: SalesConsulting
Domeniu:
  • Altele
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 26.09.2021
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    ― You are fluent in Hungarian & English;
    ― You are familiar with MS Word, MS Excel, MS Outlook;
    ― You are not experienced in the job field, but you want to develop your skills together with our
    professionals;
    ― You are a team player with good communication skills and you are able to work independently
    ― You are self-motivated, with a positive attitude and approach;
    ― You are able to solve urgent matters and work under pressure;
    ― You are responsible in a work environment.

    Responsabilitati

    ― Respond to the technical incidents reported by the business customers through a system of
    ticketing;
    ― Investigate, diagnose and assign the incidents to the right engineer;
    ― Follow the incident life cycle – logging the incident with proper priority and ensuring that the
    the issue is resolved in a timely manner;
    ― Act as a point of contact for customer requests and coordinate internally within multiple
    departments;
    ― Intervenes if the customer is unhappy with the troubleshooting process;
    ― Participate in calls with the technical account managers to discuss the incidents and align on a
    strategy to improve customer experience and follow on actions in calls with customers;
    ― Create weekly, monthly, quarterly reports with the incidents opened/resolved;

    Alte informatii

    Only eligible candidates will be contacted. Thank you for your interest!