BPO Trainer with French/German
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.Requirements
Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.
Excellent written and spoken French/German and English
At least 1 year of working experience in the related field is required for this position.
Experience in handling a Retail program is preferred
Excellent written and verbal communication skills
Must possess good presentation skills
Excellent Organizational and planning skills
Good understanding of Group Dynamics (diversity)
Experience in MSOffice Application like Word/Excel/PowerPoint
Analytic and Results Oriented
Strong experience on presentation skills
Computer literate/Tech Savvy with a minimum typing skill of 30 wpm with 90% accuracy
Excellent communication and customer service skills
Experience in Retail industry (preferably in Fashion)
Hands on experience in back office activities – Live Chat and Social Media
Conducting inductions for New Hire batches.
Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies.
Training new advisors before they go live, for voice and accent, application and product and Business Communications.
Maintain attrition and throughput as per process guidelines
Rostering and tracking planned and unplanned leaves.
Resolving and escalating trainee concerns and issues.
Coach and counsel where-ever needed
Document Training reports and trackers
Conduct Pre & Post assessment to identify any red flags (if any)
Provide feedback to specific areas of opportunity
Provides Training Needs Analysis
Coach associates on DSAT with a clear understanding of process requirement
Conduct regular audits to check training effectiveness
Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality
Helps in creating training modules/curriculum
Other tasks that may be required/assigned by the supervisor/manager as required by the business
Identifying Red Flags (Poor Performers) and formulating an effective action Plan.
On floor training. Monitoring and auditing the calls. Coaching the advisors on the floor.
Keeping track of their performance.
Attend client calls for discussions on performance of advisors, CSAT, Bottom quartile
Advisors, Action Plan, Call Calibration, Weekly dashboard updates.
Taking live calls 8 Hrs. /Month to ensure they are up to date with ground level issues.
Why use a Recruitment Agency
You are given extra support in preparing for interviews
You have a contact person who gives you all the details of the job
You can ask for your application feedback anytime via email or phone
You don’t have to face the situation where company do not reply to you for days
All our services to job seekers are free of charge. We also offer bonus scheme to candidates
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.