Senior TIM Engineer in Timisoara

Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 09.05.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Bachelor (4-year) degree, with a technical major, such as engineering or computer science
    Cisco Certified or Systems Administration/System Engineer certification in Unix and Microsoft
    Two to three years experience on system/network administration
    Minimum of two years experience in Technical Support Field preferably on a contact center environment
    College graduate, preferably with a degree in Engineering, Electronic Communication Engineering or related courses
    Adept interpersonal communication and possesses excellent command of spoken and written English
    Demonstrates strong analytical, problem-solving skills and decision-making skills
    Must have depth knowledge in in Network, System Administration, Desktop and Applications support and troubleshooting
    Possesses a high level of interpersonal and customer service orientation/skills
    Cisco Certified (CCNA/CCNP) or MicrosoftUnix certification is a plus
    Familiarity with or experience in CISCO call manager is a plus

    Responsibilities

    Provide support for the configuration and installation of servers, network equipment desktop PCs and related peripherals for various project and operational needs.
    Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
    Manages all system back-up and restore protocol.
    Plans and supports network and computing infrastructure.
    Perform troubleshooting analysis of servers, workstations and associated systems.
    Documents network problems and resolution for future reference.
    Monitors system performance and implements performance tuning.
    Manage user accounts, permissions, email, anti-virus, anti-spam.
    Oversee software and network security.
    Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
    Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
    Maintain operational, configuration, or other procedures.
    Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
    Maintain data center environmental and monitoring equipment.
    Leads and oversee the L1 technical support team

    Other info

    The Senior System Engineer (SSE) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure.
    The Senior Systems Engineer also assumes the position of team lead role and supervises the L1 technical support team.
    The Senior Systems Engineer communicates extensively in both oral and written form with internal and external clients, subcontractors and other external parties that are involved with the provision of IT products and services.