Technical Support Engineer with French

Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

› English and French Medium - Advanced level (B2 - C1)
› Experience in telecom field - is a plus
› Ability to create constructive relationships, influence, and communicate to multiple stakeholders, including client management;

› Monitor, perform troubleshooting, fault acknowledgement and fault analysis
› Work with the application for trouble ticket management
› Follow-up on incidents, registered but not solved, escalated to next level support.
› Working independently and within team to keep the competence and skills up to date
› Ensures first level support, preparation and consolidation of all changes performed in own competence domain area.
› Accountable to create a trouble ticket for any fault in the network and takes responsibility that WLA/SLA objectives that are meet.