Level I Support IT
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Inetum is an agile IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow.
Vauban, the Romanian division of Inetum, is an important player in the IT services and solutions market in our country, with over 13 years of activity. Vauban has over 450 employees who provide, from the service centers in Bucharest, Pitesti and Constanta, IT consulting services, infrastructure and software development services, digital services, solutions for Smart City.
3+ years of experience in system support
Good general knowledge of infrastructure, network, and database management systems
Used to work in international environment
Good communication skills and very capable of building & keeping good working relation with
end users, understanding their needs, and finding solutions supporting their requirements.
The position requires an open minded, highly analytical, independent, and well-structured
Have good interpersonal skills and be able to get along with co-workers.
Must have a good resistance to stress and to know how to manage priorities.Good communication skills (written and spoken) in English
Business process understanding (Business Process analysis and issue identification)
Basic knowledge of SQL (SQL Server & Oracle)
Windows Server knowledge
Familiar with a large network server infrastructure
Ability to connect to with SQL tools and RDP
First line support for users
Monitoring and resolution of Service Now tickets
Monitoring MW error notifications in Emails
Monitoring MW Failed Transactions & Transactions web portal
Root cause analysis
Resubmission of interfaces
Contribution to improvements
Maintain knowledge articles of support fixes
Fixes for recurring errors