Level I Support IT

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

3+ years of experience in system support
Good general knowledge of infrastructure, network, and database management systems
Used to work in international environment
Good communication skills and very capable of building & keeping good working relation with
end users, understanding their needs, and finding solutions supporting their requirements.
The position requires an open minded, highly analytical, independent, and well-structured
person.
Have good interpersonal skills and be able to get along with co-workers.
Must have a good resistance to stress and to know how to manage priorities.Good communication skills (written and spoken) in English
Self-learning
Skills:
Business process understanding (Business Process analysis and issue identification)
Basic knowledge of SQL (SQL Server & Oracle)
Windows Server knowledge
Familiar with a large network server infrastructure
Ability to connect to with SQL tools and RDP

First line support for users
Monitoring and resolution of Service Now tickets
Monitoring MW error notifications in Emails
Monitoring MW Failed Transactions & Transactions web portal
Root cause analysis
Resubmission of interfaces
Contribution to improvements
Maintain knowledge articles of support fixes
Fixes for recurring errors