Front Office Engineer

Connect44 was founded in the heart of Switzerland. Our goal was to support Telecom Operators and Equipment Manufacturers to design, manage and Optimise Mobile Networks. Starting with some of the first 2G voice networks, we began to grow our team of professionals to equip ourselves for new projects with new technologies and new ways of working. Investing substantial amounts of our budget on training, we started to move into 3G then 4G. Soon came the changes to IP networks, VOIP and preparing networks for large amounts of data by modernisation of old analogue networks to the digital standards. Over the past years Connect44 has steadily developed key longterm partnerships with its clients in many European countries with offices in Switzerland, UK, Germany, France, Romania and Chile.

Bachelor's Degree, or current faculty, in Engineering or Computer Science.
Experience with NMS tools is a great advantage.
Experience with service management tools.
Using BMC Remedy and Mycom OSI would represent an advantage.
Fluent English spoken and written.
Ability to organize.
Initiative, getting involved in projects.
Teamwork - spirit of cooperation, ability to work in a team, willingness to share experience and knowledge.
Professional competence and desire to learn.
Compliance with the Employer's Internal Regulations.

24x7 network surveillance and technical assistance on the dual-vendor RAN 4G network, 5G single-vendor and for associated transmission network components.
Ensuring the reception of networked sites within the SLA and according to the TTO reception processes in force for 3rd Party Management Layer.
Maintain open and regular communication with internal service operations teams, including with the Assistance Department, Incident Management teams, Management
problems and Back Office to ensure continuous improvement of the service.
Monitoring during FOA activities to verify the compliance of the solution with the criteria agreed.
Assistance for equipment in the testing phase.
Preventive and corrective maintenance.
Performing testing and comparative analysis.
Management of rehabilitation in case of emergency.
Collection of existing alarms and faults at the network level before exchange.
Routine tasks (eg, monitoring network elements, making backups of system and status checks).
Ensuring the analysis of failures to support the escalation of hardware level components of the equipment.
Improving the implementation procedure.