Customer Support Representative

We are Skywind Group, a privately held entertainment technology solutions provider. Since our establishment in 2012, we have been growing steadily alongside our partners and customers, proud to witness their own headway augmented by our products. We shape the future of our industry with world-class games, back-office and content management systems, hosting solutions, infrastructure, proprietary deep learning engine as well as a revolutionary user retention suite of products spanning 8 development centers across Romania, Cyprus, UK, Columbia and Malta.

Excellent customer service orientation.
Experience in providing customer support service.
Excellent English skills both spoken and written.
Good time management skills.
Stress tolerance and attention to detail.
High level of self-confidence and ability to make decision independently.

This would be a shifting position, rotating (night shift).
Monitoring live chat and incoming email correspondence.
Identifying and escalating priority isSkywind Group is a privately held entertainment technology solutions provider. Since our establishment in 2012, we have been growing steadily alongside our partners and customers, proud to witness their own headway augmented by our products.

We shape the future of our industry with world-class games, back-office and content management systems, hosting solutions, infrastructure, proprietary deep learning engine as well as a revolutionary user retention suite of products.

Join us today and be a part of our rapidly growing team of more than 350 professionals spanning 8 development centers across Ukraine, Belarus, Cyprus, the Philippines, Australia, etc. and now in Romania.sues.
Resolving requests received from clients and end-users.
Performing technical investigations (log analysis) for customer and end-user submitted tickets.
Coordinating case resolution between internal team.

Possibility to work with a product company.
Career and professional growth.
Competitive remuneration.
Warm and friendly attitude to every specialist.

Location - SWAN OFFICE - Pipera