Associate – Azure – French
Acest job nu mai este activ!Vezi toate job-urile Hunt Recruitment active.Vezi toate job-urile Associate – Azure – French active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | Hunt Recruitment |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 15.09.2020 |
Remote work: | On-site |
Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.
- Exceptional interpersonal skills, with a focus on listening and questioning skills.
- Business professional written and oral French language skills
- Business professional written and oral English skills.
- Familiarity with the fundamental principles of ITIL/SLA
- Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
- Prioritise and schedule problems. Escalate problem (when required) to the appropriately experienced technician
- Perform post-resolution follow up activities to requests
- Reinforce SLAs to manage end-user expectations
- Serve as the single point of contact for customers related to Microsoft Office 365 Cloud Support issues.
- Good knowledge of user account administration (Microsoft Office 365 / Microsoft Active Directory).
- Develop technical knowledge of Microsoft Office 365 and other technologies as required.
- Take ownership and responsibility of an issues from start through to a successful resolution.
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
- The Service Desk Engineer must ensure the support team members to close out their tickets properly.
- Develop sound understanding of IT operations and related applications as well as business related processes and procedures.
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
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