Rewards and Benefits Analyst

GBS (Global Business Services) provides financial, human resources, audit and IT services to the British American Tobacco entities. Our category expertise, large capabilities and international operation makes us a unique business partner who excels in financial leadership and, therefore, offers great shareholder value for BAT.

If you have financial or HR areas background; you thrive when faced with a challenge and you are highly motivated; you want to develop your career in an organisation that will not only recognise the unique attributes you bring but will support your development and reward your contribution,
visit our website @ www.bat-careers.com

Knowledge, Skills and Experience:

2 to 3 years functional experience in a specialist / analyst position as well as working with and processing big data volumes are required;
Experience with MS Office tools and data manipulation tools - Excel (medium to advanced level);
High quality and accurate administration of HR services and processes, as appropriate to the role and customer need;
The role will operate at a Regional Level, with various stakeholders, therefore the successful candidate must have the ability to manage good client working relationships as well as understanding customer requirements and approaching solutions in a suitable way;
Excellent interpersonal skill set, with the ability to communicate and present ideas coherently and fluency in English language.

Principal Accountabilities:

Assists with the resolution of complex employee queries related to Reward;
Is responsible for processing transaction requests and group changes e.g. annual bonus schemes;
Provides specialist technical expertise for the implementation of Reward initiatives;
Coaches and provides feedback and training to upskill the junior population to more effectively answer Reward related queries in line with the aim of BAT’s Channel Strategy to resolve HR queries at lower tiers;
Proactively manage Reward technology solutions using the HR procedures and guidance available to them;
Monitors own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs;
Works closely with relevant CoE to ensure specialist content hosted on knowledge management channels is in line with the strategy and works with the Knowledge & Content Manager to upload as appropriate.