HELPDESK TRANSFORMATION MANAGER

Employer: P&G
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.07.2020

    Would you like to apply your education and experiences in exciting and meaningful ways from day one? Are you interested in going deep in technology or taking on a business facing role that leverages your IT knowledge and interests? If so, a unique opportunity may be waiting for you at P&G where we offer a variety of roles that bring together business, technology and innovation to create competitive advantage for P&G. Descriptions on the types of roles and work available can be found in the Job Responsibilities.

    DESCRIPTION P&G was founded over 180 years ago as a simple soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship.

    What do we offer?

    • Responsibilities as of Day 1– you will feel the ownership of your project from the beginning, and you will be given specific projects and responsibilities;
    • Continuous coaching & mentoring– you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager;
    • Dynamic and respectful work environment– employees are at the core; we value every individual and encourage initiatives promoting agility and work/life balance;
    • Competitive salary and benefits package.
    Your role as Helpdesk Transformation Manager:
    1. Work with partner to understand existing Help desk processes;
    2. Setup transition plan to in-source HD efforts;
    3. Work with country SPOCs and HR to identify Helpdesk A&T resources and complete hiring;
    4. Transform help desk to front office;
    5. Work with Purchases to resolve any IP/notice period requirements.
    Qualifications:
    • Bachelor or Master degree;
    • Existing experience with Help desk operations 0-3 years, PMP and/or six sigma expertise would be a plus;
    • Evidence of passion, leadership and achievements in academic and/or non-academic activities
    • Problem solving via innovation & creativity
    • Excellent command of both written and spoken English;
    About us

    We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more.

    Our community includes operations in approximately 70 countries worldwide. Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

    We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.