Risk / Fraud Analyst - shifting schedule

Employer: Blue Chameleon Tech
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Internet - eCommerce
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.09.2020
    Short company description

    Located in the bustling city of Bucharest,
    Blue Chameleon Tech is a hub of international marketing and tech enterprise.

    Requirements

    • Experience in Risk & Fraud is a plus
    • Very good knowledge of English language - both written and verbal
    • Very keen to details
    • Able to communicate effectively
    • Can think logically and analytically
    • Amenable to shifting and jumping schedule depending on shift necessity
    • Ability to work independently with minimal supervision
    • Good organizational skills needed to manage a high volume of assigned cases
    Working Hours:
    • Shifting
    • 24/7 Coverage

    Responsibilities

    Fraud:
    -Monitor real time queues and identify high risk transactions within the business portfolio.
    -Monitor constantly customer, transactional records to identify unauthorized transactions and/or fraudulent transactions/accounts, similar other risk and send for cancellation if necessary.
    -Determine existing duplicate accounts, fraud trends, bonus abusers by analyzing accounts and transaction patterns. Check the authenticity of customers documents and apply sanctions if necessary.

    Payments:
    -Perform in-depth analysis on every withdrawal. Learn and understand the relevant terms from the brand’s Terms & Conditions.
    -Identify winnings that were generated by breaching the terms. Process, decline and allocate withdrawals.
    -Investigate deposit issues reported by the customers. Constantly communicate with payment providers.
    -Inform and deal with customers regarding payment concerns. Execute in-depth payment method checks and identify high risk transactions.