Associate Technical Account Manager

Employer: Veeam Software
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 05.06.2020
    Short company description

    Veeam is the global leader in Cloud Data Management – a trusted provider of back-up solutions that protect cloud data and keep the world moving. Our best-in-class product, a net promoter score of 3.5x the industry average, and our big-name client base provide the perfect foundation for smart, driven but humble people to win and grow their careers. We’ve retained the agility of a start-up where everyone is heard and supported, but our evolution into a billion-dollar company continues to bring new opportunities to be Veeamazing – all in an open, inclusive and diverse culture where our success means people can keep it real.


    Associate/foundation certification level in IT operations management, Project management, or equivalent experience
    Bachelor’s Degree in technology required (A combination of education and experience will be considered)
    Hands-on experience with Veeam’s Core products
    Consulting and Project Coordination experience
    Excellent communication, interpersonal and relationship-building skills
    Responsible for understanding customer needs and architecting an appropriate solution.
    Focuses on developing deep technical knowledge of VEEAM solutions and a broad range of associated technologies.
    Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V
    Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
    Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
    Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
    Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
    Experience with Data Management, Data Protection, Data Analytics
    Extensive experience with Data Center, Business Continuity and Operating Systems
    A proven track record of success (Attitude, Competency, Activity Levels)
    Experience successfully managing multiple simultaneous projects and accounts
    Working knowledge of Cloud technologies, capabilities, and protocols
    Fluent in English


    The Associate Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.

    The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Associate Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

    Job Functions:

    Provide input to the writing of proposals and Statements of Work
    Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
    Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
    Assist with assessment and design of solutions
    Assist with Veeam Software solution implementation effort estimation
    Assist with post-installation issues
    Create white papers, solutions guides, best practices, custom documentation, etc.
    Deliver onsite knowledge transfer on Veeam Software solutions
    Assist in the selling of Professional Services
    Document configuration and completed activities
    Analyse installed environments and guide optimal Veeam Software configurations
    Facilitate communication between client and Veeam support
    Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
    Provide input for improvement of process and documentation
    Overnight travel to meet company goals and objectives
    Perform other duties, as assigned