OSS Service Engineer
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Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
The OSS Service Engineer is responsible for designing and engineering of OSS solutions for mobile communication networks with the goal to guarantee OSS availability on appropriate level for our customers.
What you will do:
Participate in planning, preparation (design, test plans) and implementation of changes and new integrations including system upgrades and patching.
Prepare and review designs, methods of procedures (MOPs), test plans at the appropriate quality level.
Test the procedures in the lab environment, providing inputs to change designers.
Maintain inventory database, technical drawings, site documentation updates.
Ensure system upgrade planning, coordination and on-site assistance, acceptance tests.
Define backup/recovery procedures, preventive maintenance toward system administrator.
Cooperate with service delivery teams in terms of incident, problem and change management.
Act as technical expert to provide solutions as part of problem management process.
Seek continuous improvement in process workflows, project management reporting.
Provide training/knowledge share to delivery teams on new integrations and functionalities delivered.
•University degree in Telecommunication, Computer Science or equivalent;
•At least 3 years system operation and/or administration experience of IT or Telco multi-user systems running under Unix (Linux, Solaris, Windows);
•Proven experience with architecture, design, testing, change implementation of high availability/clustered OSS/NMS systems;
•Know-how of the NMS/Tools is a plus in systems such as: Netact, NSP (5620 SAM), NPM, Netcool, BMC Remedy, ARC; •Experience with designing backup/restore procedures/scripts/tools including market available technologies;
•Know-how of database administration and maintenance (Oracle, Sybase);
•Know-how of platform administration (Virtual environments – VMware, Openstack);
•Knowledge of the most common network protocols;
•Understanding of GSM/UMTS/LTE principles is appreciated;
•Task automation and scripting technique is appreciated;
•Practical knowledge of scripting (e.g.: shell, Perl, Python) is a plus;
•Customer focus in a multicultural environment, team-oriented;
•Availability to work on-call shifts based on the rotation system in place.
Nokia is an equal opportunity employer that is committed to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.