NOC IP Engineer

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Fluency in English and French;
Familiar with TCP/IP & OSI protocol stack;
Knowledge of routing protocols (OSPF, BGP, IS-IS);
Knowledge of switching technologies and protocols (Vlans, STP);
Knowledge of security features and protocols (IPSec, NAT, Radius/Tacacs, Dot1x);
Knowledge of network monitoring applications and protocols (SNMP, NMS);
Strong troubleshooting skills (able to analyze debug outputs and packet captures);
More than 1 year work experience in system integration or telecommunication will have priority.

Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
Performing network upgrades/ updates in accordance with the Change Management process;
Provide detailed information on how to set up, configure or upgrade IP products and their features;
Use trouble ticketing system for tracking customer interactions and fault analysis;
Identify customers concerns and critical problems based on customer interaction.

Benefits
Motivational salary package and annual performance bonus;
Gym discounts;
Private Medical Insurance;
Paid 4 hours leave per month;
Flexible work schedule;
Annual Performance Bonus;
Holiday bonus;
Opportunity to get certifications on the company's products;
Life time learning environment and tools.

APT Resources is recruiting for a position of NOC IP Engineer for one of our clients, an international telecommunications company.