Quotation Supervisor - US hours

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Essential Requirements:

- Minimum 1 year of quoting or similar experience with proven excellent results;
- Essential to have excellent communication and presentation skills, both written and verbal in English;
- Strong Planning and Organizing skills;
- Demonstrated leadership, problem solving and prioritizing skills;
- Able to deliver results in a high paced environment;
- Self-motivated and proactive attitude.

Desirable Requirements:

- Solid knowledge of systems and processes used in Global Renewals Quoting;
- Ability to effectively deal with ambiguity.

Key Responsibilities:

Global Renewal Quoting (GRQ) is accountable for delivering consistent, high quality and efficient centralized services to customers. Primary responsibilities include overseeing and monitoring functional area to provide guidance and be a subject matter expert in their field. Responsibilities include driving continuous improvement and efficiencies, aligning to the strategic goals of GRQ. Engagement through cross-functional collaboration across Dell to improve service execution and processes to improve the effectiveness and efficiency of the supported organization.

- Monitors the Key Performance Indicators for the team, through reports, to ensure that customers expectations are constantly achieved;
- Accountable for people-management activities for subordinate staff and monthly/quarterly/yearly performance evaluation (conduct one on one meetings with team members, address performance issues, support performance improvement);
- Handles escalations and escalates where necessary; provides solutions to issues and problems and ensures adherence to all policies and procedures;
- Conducts presentations concerning specific projects/ schedules. Facilitates cooperation;
- Implement continuous process improvement and work to drive GRQ initiatives and coordinate efforts in support of cross functional projects;
- Identify and rectify any training / skills gaps in the group;
- Manages the hiring, staffing and maintenance of a diverse and effective workforce.

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.