Customer Support Representative with Croatian

Employer: Bosch Service Solutions SRL
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 18.10.2019

    Company Description

    Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services in the areas of Mobility, Monitoring, Customer Experience, Business Services and Global Services. Starting with 2007, the site in Timisoara delivers a comprehensive full service to Bosch Group and external clients.

    Business Services in Timisoara
    We have expertise in areas such as Technical and IT, Customer Care, Production Support and other services.
    Our technical support finds fast and efficient solutions in response to requests concerning our technology and products for customers as well as for their technical partners and associates.

    Global Services in Timisoara
    We support Bosch Group in Finance, Accounting and Purchasing areas.
    Our Finance & Accounting specialists find efficient solutions to ensure the smooth running of all finance, accounting and purchasing processes. The range of services include general accounting and financial reporting, debt management, receivables, payables and travel expenses management, as well as general ledger and balance sheets management.
    In addition, our Purchasing specialists in Timisoara offer a wide range of purchasing services: global support in catalogue management and tender management, Europe regional Purchase Order processing, Best price call, Parts on stock processing, invoice clearing, and 2nd level support for customers and suppliers.

    Qualifications

    • C1 or native language level (verbal & written) for Croatian;
    • B1 / B2 or higher English language level (verbal & written);
    • Basic Knowledge in MS-Office (Excel, Word, Outlook);
    • High sense of responsibility, patience, urgency and customer support;
    • Flexible and driven to solve customer's requests;
    • Ability to work under pressure and good team engagement;
    • Confident and willing to learn;
    • Very good communication skills (empathy; active listener, etc.);
    • Proactive and responsible in finalizing all assigned tasks;
    • Willingness to work in shifts;
    • Previous customer support experience is a plus;
    • Experience with social media like e.g. Facebook, Twitter is a plus.


    Additional Information

    • A good starting point for your career and / or a great step in your professional development;
    • The opportunity to be part of a young multicultural and dynamic team, within the Bosch Group;
    • Gain in-depth knowledge on all Bosch products and services and the opportunity to develop your skills and attend various trainings;
    • Other benefits offered by the company.
    Job Description

    • Provide information and assistance to customers from various backgrounds via inbound/ outbound calls/ emails/chat/ social media (for e.g. Facebook, Twitter, LinkedIn, WeChat, etc.);
    • Answer, escalate and follow up all requests in order to ensure proper response and quality of service;
    • Register all details related to customer interactions in the data base and update the knowledgebase;
    • Be the image of the company and follow the company's Internal Regulations, policies as well as the service's work instructions and processes;
    • Fulfill additional assignments (for e.g. support for other colleagues/ countries / locations/ new services/ satisfaction surveys);
    • Meet the service key performance indicators;
    • Get involved in the continuous development and improvement of processes and service.