Customer Service Representative with French (Insurance market)
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TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members as well as delivery centers across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.
The company's solutions cover customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling all stages of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, and healthcare industries.
The company serves clients in over 50 languages. TELUS holds a ~63% interest in TELUS International with Baring Private Equity Asia and Competence Call Center management holding the remaining ~33% and ~3%, respectively. Learn more at: telusinternational.com”
-Advanced level of French (speaking and writing)
-Availability to work on a full time time / part time schedule, Monday - Saturday, 9:00 - 22:00
-Ability to analyze a problem and provide viable solutions
-Gracious attitude in client service and efficiency in solving the problems
-Efficient use of resources for the effective exercise of the activity
-Attention to detail
-Good general IT-Knowledge in the area of web-based applications and technologies used in that area
-Offering best level customer support or debt collection assistance for French clients via phone or e-mail
-Assist French end-clients of a local auto insurance company
-Review and interpret customer information in a variety of systems and apply that information to resolving the customer's inquiry
-Balance customer service considerations with the exercise of efficiency with respect to time and call control
Stable job we offer permanent labor contracts
Multilingual exposure we serve international clients daily join us and improve your spoken and written language skills with native speakers
Positive environment we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
Private medical insurance coverage we work with one of the best suppliers, Medlife Center where you will benefit from a Professional package
Meal tickets shall be granted monthly
Special discounts provided by our partners in different industries (Banking, Telecom, Gym Fitness)