Network engineer 1st line Fixed

Your day to day: 

• 1st Line Operations of Vodafone Network in a multi-vendor environment. 

• Monitors, and maintains Vodafone Germany Network, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s. 
• Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements. 
• In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults. 

• 24h/7days monitoring of the Vodafone Germany Fixed Network, using umbrella fault management systems and specific NMS’s; 
• Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required 
• Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved; 
• End to end Incident Management throughout the Incident lifecycle; 
• Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages; 

• Participates at internal and external training sessions in order to permanently improve his/her technical skills; 
• Delivery of a world class customer service experience; 
• Create and submit knowledge article to increase 1st time fix rates; 
• Maintain & update NOC processes and procedures; 
• Ensuring faults are escalated and resolved within the customer contracted Service Level; 

• Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required; 
• Maintaining and updating the fault management systems throughout the Incident lifecycle 

• Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM); 

• Capable to understand and to work with different Windows applications (WEB - based); 
• Good communication skills; 
• Team working oriented; 
• Gained an IT qualification e.g CCNA (or working towards); 
• Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT; 

• Good Knowledge of English and other languages (German is a plus):  
• Technical university degree or student to: faculty of Electronics, Telecommunications, Information Technology; 
• Nice to have: 1-2 years of experience in Operations and Maintenance activities. 

• Work from Home – You can have home office 1 day per week 
• Medical and dental services 
• Life insurance 
• Dedicated employee phone subion 

• Special discounts for gyms and retailers 
• Annual Company Bonus  
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills 
• You get to work with tried and trusted web-technology 
• Getting in on the ground floor of an technology changing company 

• Flexible Vacation – Take time off when you need it, we trust you