Network engineer 1st line Fixed

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Angajator: Vodafone Shared Services Romania
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 28.11.2019

    Your day to day: 

    • 1st Line Operations of Vodafone Network in a multi-vendor environment. 
    • Monitors, and maintains Vodafone Germany Network, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s. 
    • Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements. 
    • In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults. 
      With these activities you will have a great impact on our business: 
    • 24h/7days monitoring of the Vodafone Germany Fixed Network, using umbrella fault management systems and specific NMS’s; 
    • Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required 
    • Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved; 
    • End to end Incident Management throughout the Incident lifecycle; 
    • Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages; 
    • Participates at internal and external training sessions in order to permanently improve his/her technical skills; 
    • Delivery of a world class customer service experience; 
    • Create and submit knowledge article to increase 1st time fix rates; 
    • Maintain & update NOC processes and procedures; 
    • Ensuring faults are escalated and resolved within the customer contracted Service Level; 
    • Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required; 
    • Maintaining and updating the fault management systems throughout the Incident lifecycle 
      With these skills you are a great candidate: 
    • Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM); 
    • Capable to understand and to work with different Windows applications (WEB - based); 
    • Good communication skills; 
    • Team working oriented; 
    • Gained an IT qualification e.g CCNA (or working towards); 
    • Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT; 
    • Good Knowledge of English and other languages (German is a plus):  
    • Technical university degree or student to: faculty of Electronics, Telecommunications, Information Technology; 
    • Nice to have: 1-2 years of experience in Operations and Maintenance activities. 
        Sounds like the perfect job? We’ve got even more to offer: 
    • Work from Home – You can have home office 1 day per week 
    • Medical and dental services 
    • Life insurance 
    • Dedicated employee phone subion 
    • Special discounts for gyms and retailers 
    • Annual Company Bonus  
    • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills 
    • You get to work with tried and trusted web-technology 
    • Getting in on the ground floor of an technology changing company 
    • Flexible Vacation – Take time off when you need it, we trust you