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Huawei Enterprise Business Group is glad to welcome you, a young capable engineer, to
join our team of Customer Support Engineers for Enterprise Transmission product line. You have
the chance to join a team of enthusiastic people who want to build a strong connected, well
instructed and customer focused team that will handle customer service requests from all
Europe for our Enterprise Transmission products - OptiX OSN Series.
The team provides second/third level technical support on a worldwide basis 24X7X365
via phone, email, web and remote access to Huawei customers, partners, account teams, and
other TAC engineers via independently troubleshoot & debug product problems.
The Technical Assistance Center team is made up of highly-responsive and self-driven
technology enthusiasts who love what they do: Enabling Customers by enabling Huawei
Handling customer service requests from all Europe for our Enterprise Transmission
products - OptiX OSN Series;
Applies analytical skills and technical knowledge to solve product and network issues of
moderate to high complexity;
Effectively utilizes moderate to complex lab setups to recreate and solve problems;
Acts as a technical expert and provides support on a world-wide basis Interacts across
TAC teams and development teams at peer level.
Familiar with TCP/IP & OSI protocol stack;
Knowledge of routing protocols (OSPF, BGP, IS-IS) and MPLS VPN;
Knowledge of switching technologies and protocols (Vlans, STP);
Knowledge of SDH, WDM indicators, clock, equipment interoperability, Automatically
Switched Optical Network (ASON), Error Checking and Correcting (ECC), Automatic Level
Control (ALC), Automatic Power Equilibrium (APE), and Intelligent Power Adjustment
Strong troubleshooting skills (able to analyze debug outputs and packet captures);
More than 1 year work experience in system integration or telecommunication will have priority;
Any of the following languages is considered an advantage: French, Spanish, Italian,
German, Polish, Turkish.
Motivational salary package and annual performance bonus;
Private Medical Insurance discounts;
Paid 4 hours leave per month;
Flexible work schedule;
Opportunity to work on shifts;
Weekly fruit day; Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products; Life time learning environment and tools;
Hands-on experience and lab testing;
Great amount of Product Documentation;
Access to a unified Knowledge Base where you can find technical cases encountered by all
our engineers around the world;
Opportunity to contribute to the Knowledge base and be part of a growing Huawei
Opportunity to go abroad on business trips to customer site and offer onsite support (after
gaining some relevant working experience with Huawei products).