Senior Windows System Engineer

Cegeka has preserved its family business spirit to this day. Cooperation, respect and development are our foundation. Development is crucial not only in technology, but also on an individual level. We believe that we can only grow if our employees do the same.

We are in a continuous dialogue about how to make that happen, whether it's about your personal development plan, a hangout party or a financial wellbeing session. Get ready for an informal and pragmatic style, that gives you plenty of space to express yourself while growing!

Job overview:

We are looking for an Windows Infrastructure System Engineer to join our Engineering Team in Cegeka Romania, team which handles medium-complex infrastructures, mainly enterprise environments. The team has 16 members in Romania and collaborates with collagues from Romania and Belgium to ensure that the quality of the services provided is at the highest level.

As a member of this team, you will mostly be involved in monitoring the infrastructures of our customers, troubleshooting technical problems and deliver projects requested by our customers. You will make sure that the services are up and running and that the incidents assigned to your group by L2 Wintel Engineers are acknowledged and resolved in the agreed time frame. In addition to that, your activity will include performing maintenances and changes in the customers’ infrastructure. You will be proactive and deliver reports to our customers, with technical proposals that would improve their environments and optimize them.

In terms of managed environments, we are talking about Wintel environments – around 6000-7000 servers for over 100 customers, located abroad. The team members solve incidents for each and every one of these customers, thus interacting with multiple technologies: Active Directory, SCCM, Virtualization solutions (Hyper-V, VMware), antivirus, storage and backup enterprise solutions.

At team level, we use 2 ticketing tools - CA Unicenter Service Desk (CA USD) and LANDesk and an Unified Dashboard, which integrates multiple monitoring tools (SCOM, Zenoss), that helps us monitor the environments of our customers. We have a Knowledge Base (KB) implemented, where you will find documentation, articles and procedures uploaded by other team members and, among your tasks, you will be involved in updating those documents. Also, as a member of this team, you will be involved in creating technical procedures for L1 Team, procedures which help solving first line problems.

Due to the fact that we offer 24/7/365 support, you will be working in 2 shifts: 07:30 AM – 15:30 and 11:30 AM – 20:00, from Monday to Friday. In addition to those shifts that require your presence in the office, the Engineers also perform stand-by shifts, through rotation, thus covering the work load weekly, for critical incidents.

We are ITIL certified, which means that we respect specific standards for the procedures and operational flow we have in place, which are implemented division-level. In addition to that, in order to increase efficiency and transparency in terms of team interaction and communication, we use periodically 121 and team meetings, which help us deliver our services continually while not overburdening the team members.

What you should know and have:

• 5+ years in a similar position
• Excellent knowledge and experience with virtualization products (VMware, Hyper-V, etc.)
• Excellent knowledge of Microsoft server platforms (Windows 2008R2, Windows 2012, Windows 2012R2, etc.)
• Very good knowledge and experience in working with Microsoft Directory Services
• Very good knowledge and experience with SANs and other storage subsystems
• Very good knowledge of enterprise class backup systems
• Good knowledge of Microsoft SQL Servers / SQL Server High Availability solutions
• Good knowledge and experience with enterprise Antivirus products
• Good knowledge and experience in managing the monitoring of servers and network devices
• Strong desire to work in a collaborative environment
• Demonstrated ability to identify process improvement opportunities, demonstrated knowledge of change management
• Ability to adapt quickly to constantly changing business priorities
• Essential networking knowledge
• Proven Windows operating system background
• Bachelor degree or equivalent



What we expect from you:

• Professionalism in all communication with the clients (phone calls, emails)
• Initiative and ownership
• Passion for IT and strong interest in self-development
• Strong team spirit and involvement
• Adaptability and flexibility – we face constant changes which require us to adapt in a fast time frame
• Ability to listen, learn and improve
• Excellent English skills, both written and verbal
• Willingness to travel

What you will do:

• Offer 3rd line support for our customers
• Analyze incidents generated by our monitoring systems in order to quickly repair them
• Analyze the support requests sent by our customers by phone, email or web submit
• Timely update every support request assigned to your group
• Accurate ticket documentation of the support request and troubleshooting steps taken
• Take ownership and responsibility for all tickets assigned to your queue
• Configuration, fine tuning and follow-up of Management Applications
• Ensure reports are delivered in time
• Create trend analysis reports per client
• Create change & maintenance requests prior to implementations
• Maintenance of operational systems/resources at customer sites (Windows updates for eg.)
• Provide technical training for other levels when new projects/tools are integrated within Cegeka
• Provide management with possible enhancements regarding the clients’ infrastructures
• Create and modify the technical procedures, manuals and processes for monitoring projects
• Create the technical documentation for all new Cegeka integrations (Server documentation, SCOM handbook, etc.)
• Interact with the customer, by positively exposing Cegeka during the direct communication with customers
• Work in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest standard
• Work in accordance with the Cegeka quality standards, procedures, processes and internal regulations
• Maintain a strict adherence to change management procedures before performing any change
• Attend trainings and team meetings
• Respect deadlines and procedures agreed at team level or with the customer
• Ensure that the SLAs are met
• Also: be a colleague and not only a team member – and a very good one! 

What we offer:

• Flexible working environment within a dynamic team
• We leave you room to balance your work and private life - 22 days as annual vacation, plus extra days in accordance with internal policies
• Private medical subscription, you can choose from 3 providers


• Meal tickets
• Free Gym Subscription - fitness, aerobic, pool (according to internal policies)
• Preferential rates to 7Card subscription
• Access to a modern library (according to internal policies)
• Massage within the company premises (according to internal policies)
• Team events (team-buildings, team hangouts, Christmas party, etc.)
• Relaxation room (table tennis, darts, board games, X-box, etc.)
• Access to various training programs (soft and hard skills trainings, according to the internal policies)
• Being part of a growing organization with Belgian roots