Call Center agent
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EASYDO is a leading Technology Services company with + 70 consultants.
The success of our strategy is based on 3 pillars, enabling us to position ourselves as Business partner Services & Solutions for our Clients:
1. Services: Consulting, Applications & Infra Services, Managed Service
2. Digitalization: EASYDO Software factory, Innovative Business Solutions, Enterprise Applications, Big Data, Artificial Intelligence
3. Industrialization: Automation, Cybersecurity, Back Office BPO
Consulting, Integration, Training, Support & Maintenance
Our role is to make you succeed your projects!
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to diffuse tense situations.
• Strong time management and decision-making skills.
• Adaptability and accountability.
• Must be knowledgeable about the products or services our company provides and have the ability to explain these in detail
• Making sales or recommendations for products or services that may better suit client needs.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Answering or making cold calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, s, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures
Professional development in multinational environment, attractive package, medical care, restaurant tickets, housing loans etc.