Call Center agent

This job is no longer active!

View all jobs EasyDO Digital Technologies active


View all jobs Call Center agent active on Hipo.ro

View all jobs IT Software active on Hipo.ro

View all jobs Sales active on Hipo.ro


Employer: EasyDO Digital Technologies
Domain:
  • IT Software
  • Sales
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Chisinau
  • Pitesti
  • nationwide
    Updated at: 21.01.2020
    Short company description

    EASYDO is a leading Technology Services company with + 70 consultants.
    The success of our strategy is based on 3 pillars, enabling us to position ourselves as Business partner Services & Solutions for our Clients:

    1. Services: Consulting, Applications & Infra Services, Managed Service
    2. Digitalization: EASYDO Software factory, Innovative Business Solutions, Enterprise Applications, Big Data, Artificial Intelligence
    3. Industrialization: Automation, Cybersecurity, Back Office BPO

    Consulting, Integration, Training, Support & Maintenance
    Our role is to make you succeed your projects!

    Requirements

    • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
    • Understanding of company products, services, and policies.
    • Proficiency with computers, especially with CRM software, and strong typing skills.
    • Ability to diffuse tense situations.
    • Strong time management and decision-making skills.
    • Adaptability and accountability.

    Responsibilities

    • Must be knowledgeable about the products or services our company provides and have the ability to explain these in detail
    • Making sales or recommendations for products or services that may better suit client needs.
    • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
    • Answering or making cold calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
    • Building lasting relationships with clients and other call center team members based on trust and reliability.
    • Utilizing software, databases, s, and tools appropriately.
    • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
    • Taking part in training and other learning opportunities to expand knowledge of company and position.
    • Adhering to all company policies and procedures

    Other info

    Professional development in multinational environment, attractive package, medical care, restaurant tickets, housing loans etc.