Client Retention Specialist

Remember the last time you danced in a supermarket or while shopping for clothes? We are the ones playing that music for you.

Mood Media is the Global Leader in elevating Customer Experiences – combining Sight, Sound, Scent, Social Media and Mobile Solutions to create greater emotional connections between brands and consumers. Our clients include companies of all sizes and market sectors, from the world´s biggest brands to thousands of small businesses. Our solutions reach more than 150 million people every day at 500,00+ client locations in 106 countries.

• Must demonstrate a solutions oriented mindset
• Must possess an entrepreneurial spirit with a self-directed attitude
• Must be able to clearly articulate a value proposition to a client or prospect
• Two or more years in customer service or account management a plus
• Excel, Word proficient; working knowledge of Oracle a plus
• Excellent listening, verbal and written skills
• Demonstrated customer service and relationship building skills
• Excellent follow-up skills and behaviors

Essential Job Functions and Responsibilities:
• Protect the client base
• Keep our clients up to date with equipment and pricing
• Customer responsiveness/advocacy