Agent L1 Service Desk with Italian

Your day to day: Ensure timely and effective resolution of end-user IT related Incidents and service request.  

With these activities you will have a great impact on our business:

• Serve as first point of contact for customers over all agreed channels with their respective OpCos and provide resolution or dispatch accordingly where applicable (incidents and service request)
• Perform remote troubleshooting through thorough analysis and relevant questions
• Identify the issue using the details received from the end-user and provide resolution according to the work instructions
• Record actions taken and resolution provided in the relevant ticketing system
• Ensure fulfilment of the agreed Service Level Agreements/Key Performance Indicators
• Perform ticket follow-up according to the internal procedure
• Identify and suggest possible improvements on procedures
• Resolved incidents, service requests and queries
• Up-to-date information in the relevant systems

• Italian (C1 or above)
• English (B2 or above)
• Has used an IT Service Management tool (BMC Remedy or similar)
• Ability to diagnose and resolve basic technical issues
• Customer-Oriented
• Excellent communication skills
• Can-do attitude
• Team working skills
• Flexibility

• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus 
• Ongoing Education
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of an technology changing company
• Flexible Vacation