Collections Officer with Italian
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IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.
The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.
Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.
• Fluent in English and Italian;
• Experience in Customer Service, phone contact with customers, complaints solving and cash collecting will be an advantaget;
• SAP knowledge nice to have;
• Proficiency in computer skills;
• Stress resistance, conscientiousness, analytical abilities;
• Team player;
• Contacting customers regarding overdue accounts and determine reasons for non-payment;
• Initiating strategies for collection processes and procedures;
• Delivering a consistent and professional level of service and maintaining good customer relations;
• Reporting the results of work in the area of outstanding receivables;
• Achieving set revenue targets and call quality objectives;
• Advising and influencing customers on the payment options for debt recovery;
• Wide range of benefits (meal vouchers, gym membership, life insurance, etc.);
• Training program/curriculum and professional growth based on performance.