Customer Service Advisor with English

Why we’re different:

At Capgemini, we help organizations across the world become more agile, more competitive and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.


Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.

- Fluency in English;
- Excellent verbal and written communication skills;
- Professional telephone manner;
- Basic experience in MS Office, MS based applications;
- Basic technical support experience an advantage but not necessary;
- Flexible, well-motivated team player, ability to work under pressure.

- Providing a first point of escalation for the team in respect of technical support;
- Problem monitoring, resolution and escalation;
- Day to day ticket management;
- Verification of priorities and data contained in the ticket;
- Ensure that the process and procedures described in the Help Desk manual are followed;
- Ensure that automatically populated data in the tickets is correct and correct any errors;
- Update data bases to maintain their accuracy;
- Perform symptom analysis on incidents to determine next course of action;
- Participation in meetings with support teams;
- Support for VIP users;
- Mailbox archive.

Benefits:

- Attractive salary package;
- Meal tickets;
- Private Health insurance (you can choose between a list of providers);
- Foreign language courses, trainings, certifications and tuition fees reimbursed by
Capgemini;
- 7card discount;
- Other bonuses as per company policy;
- Significant development opportunities within the company.