IT Helpdesk Specialist

Employer: HRS Romania
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.01.2019
    Short company description

    Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

    Requirements

    Requirements:

    • Proficiency in Active Directory (mandatory) and SharePoint;
    • Proven experience in a similar role (System Administrator, Network Administrator, etc.) ;
    • Experience with databases, networks (LAN, WAN), routers & switches;
    • Familiarity with multiple operating systems and platforms;
    • Great communication skills.

    Responsibilities

    Responsibilities:

    • Offer support to internal clients via phone call, email or other communication channels regarding IT issues and queries;
    • Maintain the Incident Database and track changes, progress, resolution, closing with customer satisfaction;
    • Troubleshoot IT related problems, both software and hardware (mobile phones, Laptops, PCs and Printers);
    • Escalate L2 & L3 incident calls to the next level support team;
    • Take ownership of user problems and follow up the status of incidents;
    • Maintain a high degree of customer service for all support queries and adhere to all service management principles;
    • Create user accounts, reset passwords, create groups etc.;
    • Arrange for external technical support when problems can not be resolved in house.

    Other info

    Benefits:

    •Competitive salary package;
    •Private medical subscription;
    •1 meal/day at the office.