Store Manager Kiehl's Mega Mall

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Angajator: L'Oreal Romania
  • Customer support - Client service
  • Farmacie - Medicina
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 16.01.2019

    Kiehl’s offers a unique and creative work environment with a strong focus on customer service and education.Our world-renowned and much respected line of speciality products includes skin care and hairs care preparations, as well as bath and body items.


    • Previous experience in a similar role and/or services field
    • Bachelor degree in Business Administration or relevant field
    • Advanced English is a must
    • Strong people management skills, a person that leads with trust, honesty and commitment
    • Good communication and interpersonal skills
    • Capacity to work autonomously with a self-driven attitude and strong problem-solving skills
    • Strong operational skills in a customer-service environment
    • Strong leadership skills, with the ability to coach and mentor others and to plan and prioritize workload


    • Ensures that all customers receive the highest level of service
    • Maximizes selling during heavy traffic periods. Ensure sales floor is supervised appropriately
    • Demonstrates a sense of urgency in completing all necessary steps of customer transactions
    • Creates long-term relationships with customers and nurtures repeat business
    • Makes appropriate, personalized product and sample recommendations
    • Achieves or exceeds Store Sales Plan
    • Utilizes all available reports to manage the business
    • Seeks out business opportunities within the community and communicates relevant information to Corporate Sales/Marketing/PR
    • Responsible for conducting physical inventory counts as necessary
    • Responsible for accuracy of all orders placed and received
    • Maintains a regular employee schedule, designed to meet the needs of the business throughout the year
    • Ensures proper cleanliness and hygiene of all work areas at all times
    • Coaches employees to achieve their optimum professional development
    • Offers regular and immediate performance-based feedback on productivity, service levels, product knowledge, selling skills, professional demeanor, etc.
    • Monitor and achieve together with the team the KPIs: conversion rate, number of transactions a day, number of items per transaction, value of transactions
    • Oversees maintenance of all equipment (registers, security system, computers, printers, phones, television/VCR, stereo) and facilities (lights, air conditioning, heat, plumbing, etc)
    • Maintains adequate stock mix and ideal flow (including collateral, samples and new products)