Junior IT Workplace and Helpdesk with German

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Employer: I.FUTURE
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 02.11.2018
    Short company description

    IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

    The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

    Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.

    Requirements

    • Basic ITIL knowledge;
    • IT helpdesk experience;
    •English and German fluency;
    • Good communication skills;
    • Organized and detail oriented;
    • Problem solving attitude and team player.

    Responsibilities

    • User Support for all IT related issues in Romania;
    • Provide E2E Support across various Ticket Tools ( Service Now, Remedy);
    • Support the Helpdesk in DE, AT and CH in peak times;
    • Close and flexible customer contact (. telephone, E-Mail, and personal presence);
    • Workplace administration (. maintain, move or set up local hardware), incl. mobile devices;
    • Local application and IT infrastructure management;
    • User account management across various systems and countries;
    • Maintain and create IT Documentation and User manuals;
    • Collaborate with regional and global workplace and Helpdesk;
    • Support incident and problem management;
    • Participate in projects.

    Other info

    Health and Well-being:
    • Kinetotherapy Room and Corporate Massage;
    • Weekly Fruit Day;
    • WorldClass Gym Discounts.

    Personal and professional development:
    • Complete training curricula available (tailored courses);
    • German Language Courses for any level;
    • All you can read with Bookster!

    Extra Perks:
    • Work from Home Option available;
    • Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets;
    • Go on Vacation and get a Holiday Bonus!

    Attractive compensation package:
    • Fixed salary compensation along with rewards & incentives performance-related bonus scheme;
    • Meal and Gift Tickets.