IT Helpdesk with German

Angajator: FreelancerIT
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.09.2018
    Scurta descriere a companiei

    First and foremost we believe in the people on this site. We believe in those who want to develop and grow, both small companies and IT professionals and we know that we can create something beautiful together. We believe in their dreams, we believe in your dreams and we intend to prove the quality of the Romanian IT industry.

    Cerinte

    - SAP administration basic knowledge
    -Active Directory
    - Windows7 / Windows 10 experience
    -MS Office Package
    -Basic Networking knowledge
    -Proficiency in German (mandatory) and English
    -Customer-oriented and cool-tempered
    -BSc/BA in IT, Computer Science or relevant field.

    Responsabilitati

    -Act as a team member of the internal IT department of the group and provide 1st level technical support
    - Be the first point of contact for customers seeking technical assistance over the phone or email
    -Perform remote troubleshooting through diagnostic techniques and pertinent questions
    -Direct issues to the next level of support personnel
    -Record events and problems and their resolution in logs
    -Follow-up and update customer status and information
    -Maintain a high degree of the internal customer service for all support queries and adhere to all
    service management principles
    -Take ownership of user queries and be proactive when dealing with user issues
    -Create tickets using the ticketing tool (Classic Desk)
    -Ticket re-assignment to L2 if ticket unsolved by L1 (where ever applicable)
    -Identify and suggest possible improvements on procedures.

    Alte informatii

    -Shape the mobility of tomorrow
    -Work on innovative and cutting-edge challenges and projects in the automotive industry with the
    perspective of implementing own ideas and solutions.
    - A friendly and inspirational work atmosphere in a young team
    -Competitive salary on the market
    -Appealing benefits like meal tickets, health & life insurance, sport activities.