Order to Cash with French/German/Dutch

Employer: Wipro Ltd.
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 20.08.2018
    Short company description

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Requirements


    Proficiency in English and French/German/Dutch
    Good verbal & written communication skills
    Previous experience on 1-3 years (preferably in a Customer Service/AR area)
    Rigorous and accurate working style
    Good working knowledge of MS Office (especially Excel)
    Previous exposure to order to cash systems & other ERP tools would represent an advantage

    Responsibilities

    Managing Customer relationship through providing daily operational support
    Managing all incoming Order to Cash requests / orders or the backlog (orders and orders related requests)
    Addressing all written / verbal Order to Cash requests and complaints received from the Customer
    Keeping the customer informed of progress at all stages and coordinating any order prioritization request in order to meet the expectations
    Processing the credit requests and order management requests in a timely manner and according to the Customer's instructions / procedures
    Initiating customer billing
    Managing AR Sub Ledger Period Close activities
    Handling Cash Application/Reconciliation activities
    Processing Intercompany Cash Settlement Transactions
    Manage Write-offs, Customer Disputes and Month End Closing Activities
    Support for Escalations and Processing Service Requests/Inquiries
    Sending purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders)
    Managing all transaction processing activities, finding solutions and giving answers to raised queries / issues
    Analyzing operational data, identifies root causes of (repetitive) issues and driving corrective actions for the current activity at individual level
    Processing, coding and revising invoices as per SOP guidelines
    Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations

    Other info

    Benefits:

    Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
    Great career opportunity with a leading international outsourcing company
    Opportunity of personal development in a multinational working environment
    Competitive salary with attractive set of social benefits
    Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
    Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
    Personal and professional development through a variety of training programs (hard/soft skills)

    If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

    However, if you are not interested but you know other people who might be, don't hesitate to suggest them to apply.