Business Support Specialist with Italian

As a provider of internal IT services for METRO GROUP, METRO SYSTEMS Romania provides specialized consulting to retail companies in all aspects of IT, develops specific solutions along the full value chain and provides a powerful IT infrastructure with a team of over 900 IT professionals.

You’re a great fit if you have:

University degree in information technology or comparable education
Good command of English, both spoken and written
Intermediate in Italian
Ability to communicate and collaborate efficiently
Ability to understand and prioritize the needs of the customer
High interest in continuous learning and development (new tools, technologies, methodologies)
Self-motivation to achieve consistently high quality results
Ability to think out of the box and challenge the status quo
Openness to share knowledge and best practices with the team

Highly appreciated:

Knowledge of SQL language: performing queries, ability to understand basic SQL code

What we’re looking for:

Support of METRO Group corporate applications addressing core business needs like Sales, Logistics, Purchasing, Finances & Accounting
Monitoring & reporting of data flows, in real time, between existing productive systems, meeting specific deadlines
Diagnose and troubleshoot issues on live production environments
Analyzing and solving the incidents sent by the First Level Support
Assess, troubleshoot and escalate user problems to specialized teams when necessary
Giving required support effectively and in accordance with priority, impact and SLAs
Working in close collaboration with other teams and/or customer technical staff to ensure that service delivery to the customer is at the highest standard
Identify trends and recurring incidents and document them
Improve the existing knowledge base with updates and maintenance of technical documentation.

What we offer:

Opportunity to learn and work with a variety of technologies
Career programs
Multicultural, Agile environment that encourages new ideas and innovation
Flexible working hours
Lunch tickets
Medical subscription and life insurance
Private pension
Fitness centers discounts, sports activities and other company events
Good transport connections and free parking
Relaxation area (ping pong, foosball, massage)
Free Bookster.ro account
And…fresh orange juice, good coffee, fresh fruits.