Business Support Specialist with Italian

Employer: METRO SYSTEMS ROMANIA
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.08.2018
    Short company description

    METRO SYSTEMS Romania is a subsidiary of METRO SYSTEMS Germany. Since 2006, when METRO SYSTEMS Romania was established in Bucharest, the number of employees has increased steadily to 800. The second office was founded in Brasov in 2014.

    Requirements

    You’re a great fit if you have:

    University degree in information technology or comparable education
    Good command of English, both spoken and written
    Intermediate in Italian
    Ability to communicate and collaborate efficiently
    Ability to understand and prioritize the needs of the customer
    High interest in continuous learning and development (new tools, technologies, methodologies)
    Self-motivation to achieve consistently high quality results
    Ability to think out of the box and challenge the status quo
    Openness to share knowledge and best practices with the team

    Highly appreciated:

    Knowledge of SQL language: performing queries, ability to understand basic SQL code

    Responsibilities

    What we’re looking for:

    Support of METRO Group corporate applications addressing core business needs like Sales, Logistics, Purchasing, Finances & Accounting
    Monitoring & reporting of data flows, in real time, between existing productive systems, meeting specific deadlines
    Diagnose and troubleshoot issues on live production environments
    Analyzing and solving the incidents sent by the First Level Support
    Assess, troubleshoot and escalate user problems to specialized teams when necessary
    Giving required support effectively and in accordance with priority, impact and SLAs
    Working in close collaboration with other teams and/or customer technical staff to ensure that service delivery to the customer is at the highest standard
    Identify trends and recurring incidents and document them
    Improve the existing knowledge base with updates and maintenance of technical documentation.

    Other info

    What we offer:

    Opportunity to learn and work with a variety of technologies
    Career programs
    Multicultural, Agile environment that encourages new ideas and innovation
    Flexible working hours
    Lunch tickets
    Medical subscription and life insurance
    Private pension
    Fitness centers discounts, sports activities and other company events
    Good transport connections and free parking
    Relaxation area (ping pong, foosball, massage)
    Free Bookster.ro account
    And…fresh orange juice, good coffee, fresh fruits.

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