IT Local Support
Mood Media is the global leader in elevating customer experiences. Through the right combination of sight, sound, scent, systems and social mobile technologies, Mood’s solutions reach more than 150 million consumers a day.
With more than 500,000 active client locations around the globe, they consult and serve more than 850 businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants and thousands of small businesses.
Advanced knowledge in English (written and verbal)
Ability to analyze and solve technical problems
Local area networks - Tep/IP, VLANs, managed switches, cabling; PC: Windows XP (Linux and MAC knowledge is not required, but welcome)
PC peripherals (printers, VoIP phones etc.)
Active Directory on Windows Server 2008 (1-2 years experience minimum)
Create/edit user accounts
Give appropriate rights based on requirements
Manage group policies
Manage the file server (rights, backups)
Develops procedures and policies for optimization and automation
Hardware: ordering, building, diagnosing, repairing
Software: OS and software installation, configuration, software installation, proxy, backups, shared folders
Local network end support: manage switches, VLANs, connections from floor boxes to the devices, networking racks cabling
Manage all associated devices: printers, VoIP phones, scanners, UPSes, TVs, headsets, webcams etc.
Manage all user requests using the ticketing system