Technical Support with German (Part-Time)
Temps Romania is a strong provider of recruitment and workforce solutions since 2011, with extended experience from 2008 in IT and white Collar Recruitment, Personnel leasing and Payroll Administration.
We are also exclusive partner in Romania for multinational companies, having more than 300 temporary employees, in both office and executive roles. We cover every aspect of our client's employees, from recruitment, contingency staff payroll and administration to benefits administration - cars leasing, support with travel itineraries, bookings and training needs.
And since we are dealing with one of the fastest-paced environments, we’re working with the latest tools: Taleo for managing workforce recruiting with 60.000 CVs, Synergizer with a capacity of 3000 employees administration and Microsoft Dynamics CRM for managing and developing our partnerships.
Covered Markets: IT, Retail, Pharma, Call Center
If you want to meet us please drop us a line or visit our website at http://rotemps.com/
Must be fluent both written and verbally in one of these languages AND English: French, Italian, Russian, German, Dutch, Spanish, Portuguese or Brazilian Portuguese
Excellent verbal and written communication skills
Good knowledge of Windows operating systems
Ability to work as part of a team
Interest and experience of ‘online gaming
Providing customer support and technical issue resolution via email, and other electronic communications. (not a call center role no calls are taken!) Identifying software and hardware issues, also user training issues and communicating this distinction of the three to customers and giving them solutions. To assist in the configuration of customer's hardware and game software to connect to the Internet. Identifying, correcting or advising on operational issues in client computer systems or video game console. Identifying trends in customer problems and provide clear feedback based on independent testing. Providing hints, tips, or recommendations related to video games. Performing creation, editing, and maintenance of client accounts using company-provided software tools. Assisting customers with application installations; configurations; installation of software updates and patches. General Customer/Technical Support
Provide support via email for inbound customer contacts seeking technical assistance, game play and billing queries
Carry out research to troubleshoot customers’ technical problems
Research new resolutions for addition to knowledge database
Perform any other duties related to technical support as and when required
Ensure that client escalation procedures are adhered to
Responsible for providing exhaustive and complete troubleshooting before escalation
Any other reasonable duties as directed by line manager