Junior Data Entry
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Founded in 1898, The Goodyear Tire & Rubber Company manufactures its products in 48 facilities in 21 countries, and has one of the most recognizable brand names in the world. Its global headquarters is in Akron, Ohio, USA.
In Romania, Goodyear Dunlop is present since 1999 and it is represented by two different legal entities, Goodyear Dunlop Tires (Sales Office) and Goodyear Dunlop Tires Operations.
Goodyear Dunlop Tires Operations Romania is the Global Business Services Center of Goodyear Dunlop EMEA. The GBS Center in Bucharest started back in July 2011. The core mission of the Center has always been to provide internal customer satisfaction with the shared responsibility of delivery - Driving performance as ONE TEAM.
Bachelor University graduates (any university, accepted any year study level)
Bachelors’ degree or equivalent business experience
Excel proficiency, SAP system knowledge
Nice to have technical background
- Previous experience in a customer facing role or help desk environment (min 3 months)
- Experience in multinational working environment
Knowledge & Skills
- Problem solver, Team player , Stress tolerant
- Ability to handle multiple priorities within given timeframe
- Attentive to details, analytical, numerate
- Good communication skills (verbal and written) and customer orientation
- Uses initiative and is pro-active
- Fluent in English
- Medium to advanced MS Office skills (especially Excel and / or Access)
- ideally, SAP system knowledge
Primary Purpose of the Position:
Manage SAP-SRM environment and provide support to the Sourcing teams in the areas of:
- Creation and maintenance of catalogs and contracts for indirect and raw material purchases
- Enablement and assignment of roles for system users
- Maintaining and updating the global organizational structure & global approval flows
- Technical support of system users (both internal and external)
- Sanity checks and testing
Principle Duties and Responsibilities:
1. Actively support and proactively guide global sourcing teams in creating and maintaining catalogs/contracts for indirect purchases (Goodyear or supplier owned):
* Set-up, maintain and update catalogs using the established process
* Perform testing of technical release changes as required for releases, regression testing or as needed
* Publish relevant reports & analysis to guide Sourcing teams to optimize catalog/contract content
2. Globally enable and assign roles for users in SAP-SRM environment. Maintain and update the global organizational structure & global approval flows in SAP-SRM environment"
3. Actively support and proactively guide global sourcing teams in creating and maintaining catalogs/contracts for direct (raw materials) purchases via the established CPU (Central Price Update) process
4. Resolve Tickets raised by internal users in relation to issues with the SAP-SRM environment as per the agreed process (First Line of escalation); Escalate to 2nd line of support where necessary
5. Perform transaction monitoring & trouble-shooting of faulty internal purchasing requests and/or purchase orders for the global organization
6. Provide technical support to external users (suppliers) throughout the onboarding and portal usage cycle in the SAP-SRM environment
7. Ensure monthly closing of purchase requests older than 13 months, in line with the existing Purchasing Policy